Terms and Conditions

This website is operated by Cafe Reem/ Reemco Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Cafe Reem/ Reemco Ltd. Cafe Reem/ Reemco  Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We have taken care to provide as much information on our products and services, however, our products and services may differ due to several conditions including seasonal availability, natural causes and more beyond our control. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, of our products and services but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site and to confirm details of products and services.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products and services are subject to change without notice. We reserve the right at any time to modify or discontinue the Product or Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

COPYRIGHT AND TRADE MARKS

Unless otherwise noted, all materials on this site are protected as the copyrights, trademarks and/or other intellectual properties owned by Cafe Reem and/or its subsidiaries and affiliates or by other parties that have licensed their intellectual property to Cafe Reem.

All rights not expressly granted are reserved.

PERSONAL USE

Your use of the materials included on this Site is for informational and shopping purposes only. You agree you will not distribute, publish, transmit, modify, display or create derivative works from or exploit the contents of this Site in any way save as expressly permitted in these terms & conditions. You must not use the Site for fraudulent purposes or in connection with any unlawful activity. You agree to indemnify, defend and hold harmless Cafe Reem for any and all unauthorised uses you may make of any material on the Site. You acknowledge the unauthorised use of the contents of the Site could cause irreparable harm to Cafe Reem and that in the event of an unauthorised use; Cafe Reem shall be entitled to an injunction in addition to any other remedies available at law or in equity.

Your access to the Site may occasionally be suspended or restricted to allow for repairs, maintenance or the introduction of new facilities or services. We accept no liability if the Site is unavailable for any reason.

Cafe Reem does not guarantee that the functions contained in the Site will be uninterrupted or error-free, that this site or its server will be free of viruses or other harmful components, or that defects will be corrected even if Cafe Reem is aware of them.

Part of the Site may contain advertising & sponsorship. Advertisers and Sponsors are responsible for ensuring that all material submitted for inclusion on the Site complies with any relevant laws and/or codes. Cafe Reem will not be responsible for any error or inaccuracy in advertising and sponsorship material.

PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible range of our products/services that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

RETURN & REFUND POLICY

Returns

Our policy lasts 14 days and applies to UK orders only. If 14 days have gone by since the day you receive your order/goods, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we may send you an email to notify you that we have received your returned item. We may also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@cafereem.co.uk

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If sale goods are faulty you still have rights, please get in touch with us.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@cafereem.co.uk and we will send you further details.

Shipping
To return your product, you should email info@cafereem.co.uk and we will contact you with details of where to send the products. In most cases, you will be responsible for paying for your own shipping costs for returning your item. You are responsible for returning the goods within 14 calendar days of when you cancel. If you are returning a faulty item then please get in touch with us and we can arrange for the postage costs for the return of a faulty item.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

FEEDBACK AND SUBMISSIONS

You agree you are and shall remain solely responsible for the contents of any submissions you make, and you will not submit material that is unlawful, defamatory, abusive or obscene. You agree that you will not submit anything to the Site that will violate any right of any third party, including copyright, trade mark, privacy or other personal or proprietary right(s).

While we appreciate your interest in Cafe Reem, we do not want and cannot accept any ideas you consider to be proprietary regarding designs, product technology or other suggestions you may have developed. Consequently you hereby grant a royalty free non-exclusive right and license to use, reproduce, modify, display, transmit, adapt, publish, translate, create derivative works from and distribute the materials you submit to this Site throughout the universe in any medium and through any methods of distribution, transmission and display whether now known or hereafter devised. In addition, you warrant that all so-called “moral rights” in any materials you submit to the Site have been waived.

LINKS

Some links on the Site will allow you to connect with sites that are not under Cafe Reem’s control. Cafe Reem is providing these links only as a convenience. The appearance of a link does not imply Cafe Reem endorsement, nor is Cafe Reem responsible for the contents of any linked site. You access any such sites at your own risk.

APPLICABLE LAW

These terms & conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided exclusively by the English courts.

Privacy Policy

For more information about how we use and protect data please see our Privacy Notice.