Who we are

Our website address is: https://www.cafereem.co.uk.

What personal data we collect, why we collect it and what we do with your personal information

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Personal data we collect from users and site visitors- this may include personal data, such as name, email address, personal account preferences; transactional data, such as purchase information; and technical data, such as information about cookies.

Personal data is not just created by a user’s interactions with the site. Personal data is also generated from technical processes such as contact forms, comments, cookies, analytics, and third-party embeds.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience. We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested. 
  • To supply the services you have requested
  • To provide support to you in respect of these services   
  • To improve our website in order to better serve you.  
  • To improve our services    
  • To allow us to better service you in responding to your customer service requests.      
  • To send periodic emails regarding your order or other products and services.      
  • To follow up with them after correspondence (live chat, email or phone inquiries)
  • We may also use your Personal Information to contact you for market research purposes. We may contact you by email, phone or mail. You can always opt out.
  • We may also use your Personal Information to let you know about our services, and job openings that may be of interest to you and/or inform you about important changes or developments to our services, by post, telephone and e-mail.
  • We may also use the Personal Information to customise the Site according to your interests.

We collect information about you during the checkout process on our store.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Cart Abandonment plugins may collect email addresses and this may be used to help support your shopping experience throughout this website. A form of personalisation, cart abandonment emails contain the products a customer had in their basket when they abandoned checkout. Cart abandonment emails are considered a type of contact which supports customers to complete their purchase. We may use this to support you in completing your purchase. You can opt out from this by contacting us.

Who on our team has access

Members of our team have access to the information you provide us. For example, they can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included.

Contact forms

When someone submits a contact form we may keep contact form submissions for a certain period for customer service purposes, and for marketing purposes where appropriate.

Signup, Gift Cards & Surveys

If you create an account, submit an email, register a gift card or complete a survey , we may collect data on your username, password, phone number, date of birth, name and address, and/or demographics information. If you sign up to our communications and/or marketing materials, we may collect data on your username, password, contact e-mail address, mailing address, phone number, date of birth, demographics information, and/or personal interests.

Cookies

We use cookies. We may use both session ID cookies and/or persistent cookies as part of the Site’s functionality. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Understand and save user’s preferences for future visits.     
  • Keep track of advertisements.
  • We’ll also use cookies to keep track of basket contents while you’re browsing our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Site. If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. If you edit or publish an article, an additional cookie will be saved in your browser.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We may use web analytics services (e.g. Google Analytics) to collect website analytics. The information generated about website usage (including your shortened IP address) is transmitted to these web analytics services. This information is used to evaluate visitors’ use of the domain, compile statistical reports on website activity, and provide other services related to the site and internet use activity. 

For example, Google Analytics is a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies and similar technologies to analyse how Users use the Domains, and provide other services related to the site and internet use. Google may also collect information about domain visitors’ use of other websites.

Who we share your data with

In certain circumstances we may pass your Personal Information to carefully selected third parties. We share information with third parties who help us provide our orders and store services to you; this could include, but may not be limited to, analytics, marketing, payment gateways, payment processors, shipping providers, and third party embeds. In addition, it may be necessary to disclose your Personal Information if we are under a duty to disclose your Personal Information in order to comply with any legal obligation, carry out an internal investigation, enforce our Terms & Conditions and any other agreement, or protect the rights, property, or safety of Cafe Reem and our customers, directors, employees or other personnel.  This includes exchanging information with other companies and organisations for the purposes of fraud protection and prevention.

How long we retain your data

We will only keep your Personal Information for as long as we reasonably require. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

What rights you have over your data

You have rights over your personal data. For example, you can ask for a copy of your information; ask for information to be corrected; ask for information to be erased or deleted. If you would like to exercise your rights as per GDPR, please contact us to do so.

In some cases, we may be obliged by law or regulation to keep information. We must respect other people’s privacy as well, which means we may need to redact or remove information where it includes personal data about someone else, even if it is connected to your data. On occasion there may be a compelling legitimate interest to keep processing data.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Contact information

info@cafereem.co.uk

Additional information

Payments

We will use your Personal Information to provide you with the products you order from us. Third party payment processors we’re using to take payments on our store may handle customer data.

We accept payments through Worldpay.

We may accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

Google

We may use Google AdSense Advertising on our website. Google, as a third-party vendor, may use cookies to serve ads on our site.

We, along with third-party vendors such as Google use first-party cookies and third-party cookies or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

COPPA

We do not intend to collect or knowingly collect information from children. We do not target children with our services. If you are aged thirteen or under, please do not submit any personal data or information through the Site.

Email addresses

We collect your email address in order to:

 Send information, respond to inquiries, and/or other requests or questions      

 Process orders and to send information and updates pertaining to orders.      

 Send you additional information related to your product and/or service      

 Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

You have the right to ask us not to process your Personal Information for marketing or research purposes. You can opt out of receiving various communications from us by contacting us.

How we protect your data

We use SSL technology.

All transactions are processed through a gateway provider.

Unfortunately, the transmission of information via the internet is not completely secure and, although we will take steps to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted via the Website; any transmission is therefore at your own risk.

What third parties we receive data from

We may receive information from third parties who collect Personal Information from you and pass it on to us, for example, for fraud prevention. Our staff may also give us emergency contact information as part of our emergency scenario planning and may give us details of their dependents.  Where this is the case the third party is responsible for obtaining the relevant consents from you to ensure you are happy with the ways in which your Personal Information will be used.

CHANGES TO OUR PRIVACY AND COOKIES POLICY

We may amend this policy at any time without notice. By continuing to use the Website and making use of our services you agree to the updated Policy. If you do not agree to any changes that we make, you should not use or access (or continue to use or access) the Site and/or our services.